When thinking of purchasing Gray Market items, one consideration should be; how likely is it to need repair or warranty. Tamiya America, Inc. will only warranty items that are sold through proper distribution channels within the United States. If you own a gray market product it will need to be returned to the re-seller or importer for service. You should refer to the re-seller for more information. For more info (Click Here)
At this time, Customer Service does not sell plastic models or R/C kits to the public. Other products not available for direct purchase include airbrushes, finishing supplies, and the Tamiya Model Magazine. These items would need to be purchased from a Tamiya dealer, mail order outlet or our
Online Store At this time, Customer Service does not sell plastic models or R/C kits to the public. Other products not available for direct purchase include airbrushes, finishing supplies, and the Tamiya Model Magazine. These items would need to be purchased from a Tamiya dealer, mail order outlet or our
In most cases, hobby shops will be happy to place special orders for their customers. Because Tamiya manufactures such a wide variety of products, it is impossible for individual retailers to carry all that we have to offer. To help your local retailer order the kit you are looking for, and to ensure you receive the correct item, make sure to reference the Tamiya item number that each of our products carry. These numbers can be found in the Tamiya Catalog, on our website, or through our 800 number. Using this same procedure is the best way to order Tamiya Spare Parts and Hop-Up Options as well.
If you have questions related to Tamiya products or events, please call us that's why we're here. The Customer Service staff is constantly working to stay up to date on the ever-expanding world of Tamiya products and will do their best to answer any questions you might have.
There are those rare instances were we don't know everything. Example: "What is the rotational mass of the inner worm gear in relation to the torque dispensed by the opposing drive shaft that meets the outside turning wheel?" Unfortunately, we're stumped on this one. Our customer service staff does indeed play with, test and evaluate the products that Tamiya Inc. manufactures, but in this example we would have to defer to our engineers in Japan. We welcome all inquiries and we will try and answer your questions as honestly as we can.
To allow our staff to process your order in a quick and efficient manner, it is extremely helpful when you are prepared with the part number that you are requesting. For R/C kits, the part numbers are located in the last few pages of the instruction manual. R/C kits have five and seven digit part numbers associated with them. Example: 53450 or 0005368. *Note: Many people often confuse the alphanumeric construction numbers, (MA4, MB17, etc.), with actual part numbers. Please use these numbers to find the five or seven-digit item number on the back page of you manual to expedite your order. For plastic model parts we first ask that you give us the item number of the kit. This number is located on the side of the box and in the front cover of the assembly manual. After giving our staff that item number, then we need to know the letter of the tree that you wish to purchase. Usually, plastic model kit parts trees are labeled A, B, C, D, E and so on.
Customer Service sells plastic model parts by the entire part tree. As such, if you need A-16 and A-29, you will need to purchase the entire "A" tree.
Unfortunately, all parts orders are subject to availability. While every effort is made to support our customers as thoroughly as possible, we do not have access to individual parts from the production facility, and some parts may not be available at the time of your call.
Tamiya America accepts all major credit cards and, in the event that you may not have one, we also accept money orders. All credit card orders must be placed over the telephone. For money orders, please include a letter explaining which parts you wish to purchase, your return address, and a daytime telephone number where you can be reached. In the event that the parts you requested are not available at the time your money order arrives, a credit check will be issued to return your funds.
Our standard shipping method is UPS Ground and we quote approximately 10 to 15 working days.
For an additional fee on parts orders over the phone only, priority shipping is available. All priority shipping methods will ensure same-day shipping on orders placed before 11:30AM Pacific Time, and next day shipping for those placed after that time. There are three priority shipping options offered.
The first is UPS 3 Day Select, a non-guaranteed shipping method which will add $7.00 for orders $0 - $49.99 and $8.00 for orders over $50.00 to your order total. Next is UPS 2 Day, which is guaranteed and will add an additional $12.00 for orders ranging $0-$49.99 and $15.00 for orders $50.00 and over, and finally UPS Overnight, which will add $20.00 to your total for orders ranging $0-49.99 and $25.00 for orders $50.00 and above. Note: Tamiya America does not offer UPS Saturday delivery. (Prices subject to change)
On the rare occasion that you have a plastic model or R/C part which you feel is defective, Tamiya America, Inc. requests that you send it to our customer service department along with a brief letter of explanation. As soon as your part arrives, it will be inspected by a technical representative, and either repaired or replaced as quickly as possible.